Our Price $125.00

One of the key successes in business relationships is open, clear communication. To operate/manage an efficient, effective business, we need to have good communication with our customers and our employees. An Employee Handbook or Manual serves as a guide, a road map to assist you in making certain that the fundamental policies, expected behaviors, vision and mission of your company are clear to all your employees.

Designed Specifically For The Spa Industry this tool guides you step-by-step through the development process, showing you where to input information and giving you workable examples along the way.

Within the content of this extraordinary CD you will find the information needed to help you develop an employee handbook/manual that clearly documents and communicates your company's fundamental policies, vision and mission, as well as help employees understand the roles and the behaviors expected of them. Please note this "Ready-To-Use" Spa Employee Handbook/Manual requires at least a working knowledge of Microsoft® Word word-processing software.

You will be able to complete each of the following categories within your handbook/manual:

Table of Contents Welcome Letter Company overview and history Introduction/Welcome letter Company History Service Expectations Telephone Etiquette Steps for handling customer complaints Explanations and ideas on how to create an Orientation Period and/or Probationary period Equal Employment Opportunity Commitment Statement Employment categories Performance review process guidelines Open Door Policy Immigration Law Compliance explanation Non-Harassment Policy sample Drug/Alcohol Free work place policy sample Section about communication methods, teamwork and employee recognition programs. Explanations on how to create, communicate and write your Pay system and Benefits manual section. Work Schedules & time records Exchanging shifts policy Overtime policy Tip income reporting guidelines Employee benefit section with ideas in what you can offer your staff. Training and Development program Promotions Appearance Standards General Rules of Conduct Progressive Discipline guidelines and policy Cash shortages policy Solicitation, Distribution and Access policy Exit Interview and Voluntary Separation guidelines Time and Attendance policy Policy Regarding Absenteeism Use of company telephones, receiving personal phone calls, internet use and messages. Security and Safety Requirements Guest Rules, guest identity confidentiality Employee Handbook Acknowledgement form