8-18-08

OWNERS FORUM news...

YOUR WEEKLY PROFIT TIP

"Stealing? Me?"

Funny things about pockets. All sorts of things tend to end up in them, especially with someone not so honest.

So, this is only the second time in near a decade that we've had to deal with this. The first time it was missing tips. Now it's missing money from purses. Both are extremely serious issues that if not dealt with IMMEDIATLY will result in lost staff (the honest ones!).

We take precautions. We ask new hires during the interview straight out "have you ever been in trouble with the law" (guess we should ask if they have sticky fingers too). But one recently slipped by. There was a warning sign or two, $10 off one night, $20 the following week. Someone wasn't too good with numbers, or so we thought. So we let her know we were "aware" of things and checking in. And then she let it slip. She went out of her way to show me she was "on my side." Just a little comment, but it FELT WRONG. I knew immediately we couldn't trust her. But do you get rid of someone for that?

Well, a week later our LMT is ready to quit since more money came up missing from her purse and she's sure of who it is. To double check, we interview everyone and ask them straight out (the eyes can't lie, and when doing so guilty parties will either admit it or get so nervous they'll quit on the spot). We didn't even have to do this with her. We left a message we wanted to speak with her before she came in for her next shift and guess what? She never showed. No return call, no explanation, just "we'd like to speak to you" and POOF! She's gone. Problem solved (except we still need our key back:).

We have an article about "bad apples" online (and a new one about a "spa scam" that's going around), make sure to check 'em out to keep yourself prepared.

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Jennia in our wet room.

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-Christopher & Jennia

Here we are (well, a year and a half ago!). Christopher and Jennia and their kids live in beautiful Colorado and their goal is to help other owners achieve their dreams.

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