10-07-08

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YOUR WEEKLY PROFIT TIP

Instant Sales Team

Alright, you've been taking action. You've got your plan in place and are set to implement it. Are your staff on board with you?

Much of our job as an owner is handling sales. No one can do quite what we do, but what if we could get some help at it? What if there was another person (or six) that could sell packages, memberships, retail as easily as we do? How about half a dozen sales-gurus for free? We've got 2 new articles coming this week for members, but to start let's do so here in this free tip.

So where is this sales force? Right under your nose, your staff. As we talk about in our "consultations that sell" DVD (email if you'd like info), we show you step by step how to turn consultations into $$$ by putting the clients needs first. But let's take this one step further. You can have your receptionist take an active role in closing the sale. If your caregiver and receptionist are working together then it's a simple reminder from the receptionist asking when they'd like to reschedule or if they'd like to take that product home that will get the deal done. Just assume the sale and ASK.

Memberships, packages and series of services are also easily sold IF you've got your staff on board as well. Why rely on yourself to sell everything when they can too? The thing is EDUCATING them on what it is you're selling (so if it's product you want to push get it out and have them try it, smell it, tell them the benefits of it). Then TRAINING is a big bonus too. Actually sit down and practice, role play. Hokey as it sounds it'll greatly help. REWARD them for sales, maybe $20 for each membership they sell or you can even have a goal for the whole spa that if reached everyone gets a spa day. And finally REVIEW and check up on them. Staff will take the easiest of routes, so unchecked will quit doing even the simples of procedures. Check up on them, have a tally board in the break room, stay on top of it and be rewarded greatly.

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REMEMBER, you have to TAKE ACTION to make a change.
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-Christopher & Jennia

Here we are (well, a year and a half ago!). Christopher and Jennia and their kids live in beautiful Colorado and their goal is to help other owners achieve their dreams.

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